Course Information

Course Information 


  1. As soon as a method of payment is made and your space is confirmed on the course and date you have chosen- A confirmed booking email will be sent to the email address that was provided when placing your booking. 
  2. If the course you are attending requires pre-coursework all is sent directly to you approximately 2-3 weeks before the courses commenced date.  
  3. All information regarding on how to access the virtual course is sent 24 hrs prior to the course starting.


Up to three weeks before the start of the course Joining Instructions will be sent to you by the training provider by email.

This will include access to the myQA portal to update the provided fields, complete self-connection test or if the course has remote learning labs, book a pre-test or you will receive a joining instructions email which will include the joining link and meeting password.

Virtual course Information

Course access to virtual delivery information is sent 24 hours prior to the course starting.

15-30 minutes before the course begins you should launch the software using the joining link or launch button located within the myQA portal. Connect your audio, introduce yourself to the learning professional and familiarise yourself with the interface.

The course will be split into multiple sessions, with short breaks in between so you can stay focused and refreshed.

Throughout the course, the learning professional will use the WebEx platform to share their screen and interact.  You can ask the learning professional a question at any time, either by simply speaking through your microphone or by using the interactive features, depending on best practice set by the trainer at the start of the training.

All information to access your virtual delivery course is sent 24 hrs prior to the course starting. Majority of the virtual courses use WebEx video conferencing platform by Cisco. Before you book, check that you meet the WebEx system requirements and run a test meeting (more details in the link below) to ensure the software is compatible with your firewall settings. If it doesn’t work, try adjusting your settings or contact your IT department about permitting the website. Learn more about our Virtual Classrooms.

Equipment you will need

You’ll need an internet-connected computer or laptop and a headset with a mic enabling you to interact with the classroom; a USB headset is recommended.

For our technical courses and courses with remote labs, an additional screen is required.

Information on the required screen size is provided within the course pre-requisites.

For courses with digital courseware we recommend having an additional monitor to view the materials. This can be the additional monitor or an iPad/tablet.

Exam Information:

Courses including exams: All virtual delivery courses that include exams on the course, will be proctored virtually with you sitting in front of a camera and being monitored by an examiner. If you require a resit after you have taken your exams during the course, please make payment and organise this with the training provider/exam provider. 

Courses providing an exam Voucher :Some courses may provide an exam voucher in which you would need to directly book your exam separately with the exam provider once you have taken your training. 

No exam provided: If the course does not include exam/s please register and directly book yourself with the exam provider once you have taken your training. You may be advised by your trainer how you do this once your training has finished. Some exam provider examples below: 

Pearson Vue   BCS    People Cert

If you are taking a PRINCE2, MSP, ITIL, M_o_R, and any additional Certifications that use the exam provider from People Cert here: PeopleCert

It has been raised by delegates that they are unable to download in particular the People Cert exam shield onto there device.

This is mainly due to using a ‘work’ device that has certain restrictions in place blocking downloads/websites.

Please contact your IT department about permitting the website if they can lift any restrictions on your ‘work’ device for you to proceed and download the software.

Please bear in mind this could happen for other exam providers that we are unaware of.  

To avoid this we do advise for you to use a personal device if possible.  


People Cert Exam Shield Compatibility

For Windows People Cert Online Proctoring Info here  | For macOS People Cert Proctoring Info here

To download the free Exam Shield software: ExamShield – Microsoft Store Applications

For Windows People Cert Online Proctoring Info here   For macOS People Cert Proctoring Info here

People Cert Exam Shield download here

Technical Requirements

Please make sure you have tested your microphone and webcam before your course commences.

If you are having any issues with your device i.e. microphone or webcam

Please make your trainer aware you are having these issues as they may be able to assist you as it could just be adjusting a certain setting on your laptop.

We regrettably are not experts in IT engineering, if you are using a ‘work’ device please raise this with your IT department.

All dependent on the issue raised we can possibly look into the problem you maybe having and send you any related trouble shooting information.

Webinars and Events

Free Webinars and events please find more information from the below:

Webinar Library here

Events & Webinars here

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