Course: ITIL® 4 Specialist: Create, Deliver and Support
Course Code: ITIL4SCDS
What’s Included: Exam
Duration: 3 Days
Course Delivery: Virtual Delivery Only
Date availability: Please contact us on what dates are available for this course at firstname.lastname@example.org
What is ITIL 4 Specialist: Create, Deliver & Support? (ITIL4SCDS)
This course is designed to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services in a holistic way.
The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing, and ways of managing work.
The course content reflects how IT service management (ITSM) has evolved in the 21st century and shows how service management today requires an open mindset and more collaborative ways of working.
As practices and approaches for creation of value continually evolve, IT, digital and service professionals need to constantly review and develop their skills, knowledge, and definitions of excellence. Therefore, this course focuses on individual and team professionalism, culture and service mindset.
This course will cover the use of relevant practices, methods and tools to enable successful creation, delivery and support of IT-enabled services and will also provide an understanding of service performance, service quality and improvement methods.
What will I learn?
The objectives of this course is for you to:
- Understand how to plan and build a service value stream to create, deliver and support services
- Know how relevant practices contribute to creation, delivery and support across the ITIL Service Value System and value streams
- Know how to create, deliver and support services
As part of the course, delegates will be prepared for and take the ITIL 4 Specialist: Create, Deliver and Support module examination. The exam is a closed book examination, 90 minutes in duration and consists of 40 multi-choice questions. Successful candidates will need to score 28 or more out of 40 to pass.
How to book on this training?
Simply email email@example.com with the full name and the email address of the person wanting to take the training and we will provisionally hold the space for you. As soon as we receive your method of payment, we will fully confirm your space.