ITIL® 4 Specialist: Drive Stakeholder Value (ITIL4SDSV)

Course: ITIL® 4 Specialist: Drive Stakeholder Value

Course Code: ITIL4SDSV

What’s Included: Exam

Duration: 3 Days

Course Delivery: Virtual Delivery Only

Date availability: Please contact us on what dates are available at ittraining@nottinghamcity.gov.uk

Price: Please view here our Training Course summary list for pricing.

What is ITIL® 4 Specialist: Drive Stakeholder Value? (ITIL4SDSV)

What will I learn?

The ITIL 4 Specialist Drive Stakeholder Value course covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT-enabled services and focuses on the customer journey. It will provide candidates with the tools to increase stakeholder satisfaction by co-creating value which is integral to business success in the modern service economy.

This course covers a wide range of methods that will enable IT professionals to interact with stakeholders to influence and improve the overall customer/user experience.

Target Audience

  • IT and digital professionals responsible for managing and interfacing with stakeholders and fostering relationships to gain value realisation
  • Anyone who designs or manages customer journeys and experiences
  • IT and digital professionals who need to manage customer demands and expectations

Exam Details: PeopleCert is the exam provider. 

How to book on this training?

Simply email ittraining@nottinghamcity.gov with the full name and the email address of the person wanting to take the training and we will provisionally hold the space for you. As soon as we receive your method of payment, we will fully confirm your space.

More information on how to make a booking with us please view here

Nottingham City Council Training Terms & Conditions, please view here

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