Course: ITIL® Lifecycle Certificate in Service Operations
Course Code: ITILLSO
Price Per Delegate: £1080
What’s Included: Pre-Coursework & Exam
Duration: 3 Days
Course Delivery: Virtual Delivery Only
Date availability: Please contact us on what dates are available for this course at firstname.lastname@example.org
What is ITIL Lifecycle Certificate in Service Operations? (ITILLSO)
This certification is aimed at people involved with the management and control of Service Operation and, as such, does not cover process details in great depth. (For that level of information see the ITIL Expert Qualification: Operational Support and Analysis Certificate).
What will I learn?
- Service Operations Principles
- Service Operation Processes
- Common Service Operation Activities
- Organising Service Operation: Functions
- Technology Considerations
- Implementation Considerations
- Challenges, Critical Success Factors and Risks
On the last day of your course, you will attend your exam, which is included in the price of the course.
The exam is gradient, scenario based multi-choice. There are 8 questions to be completed in 90 minutes. Each question will have 4 possible answer options, one of which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks. The pass mark is 28 marks from 40 (70%).
Please see exam details and find out more about Managing Successful Programmes from the awarding body- AXELOS
How to book on this training?
Simply email email@example.com with the full name and the email address of the person wanting to take the training and we will provisionally hold the space for you. As soon as we receive your method of payment, we will fully confirm your space.