Making a Booking & Additional Course info

All we need is your full name and email address to provisionally hold a space on the course you would like to be booked on.

Provisional Bookings

How long can you provisionally hold my space for?

Space held 2 months before course start date: 10 working days

Space held 1 month before course start date- 5 working days

Space held less than a month before course start date- 3 working days

If we do not receive a method of payment or any update on your booking your space will be released to other delegates who wish to be booked on that course. 

Please be aware we do have busy periods in the year where courses are in  high demand and may book up fast. This may be difficult to provisionally hold your space if payment is not provided and your space is not confirmed. 

As soon as we have received payment and space is confirmed we will send you your ‘confirmed booking email’

Notice period of cancellation/re-schedule: Please give us 3-4 weeks notice regarding Course cancellations and re-scheduling to avoid any additional charges, More information on our Terms and Conditions please view  here.

Payments 

If we do not receive payment through ittraining@nottinghamcity.gov.uk your space will not be confirmed.  All payments are full payments. 

Methods of payment we accept are:

  • Purchase orders
  • Internal Budget Code Journal Transfers (For Nottingham City Council Employees only)  

 

Purchase Orders  

For any organisation that is set up with Nottingham City Council.  

Please send all purchase orders directly to ittraining@nottinghamcity.gov.uk   

We have numerous finance departments within Nottingham City council and purchase orders do not reach us directly. We as a small department raise all purchase orders  independently. 

If you have numerous delegates for different courses, please provide a purchase order for them separately or create separate lines for as and when we invoice against your purchase order. 

 

Please address your purchase orders to: 

Nottingham City Council IT Training, 

IT Department Floor 1, 

Loxley House,  

Station Street,  

Nottingham,  

NG2 3NG. 

All purchase orders are invoiced as soon as your booking is confirmed and you receive your confirmed booking email. 

Budget Code-Nottingham City Council Employees Only 

If you are a Nottingham City Council employee, you can pay via a budget code. You will need to request this from your manager if they are willing to help fund for your training. 

Please note: Final date for budget code journal transfer charging this financial year is March 18th.

Additional Information to take into consideration: 

Process of Nottingham City Council Training

  1. As soon as a method of payment is made and your space is confirmed- A confirmed booking email will be sent to the email address that was provided when placing your booking. 
  2. If the course you are attending requires pre-coursework all is sent directly to you approximately 2-3 weeks before the courses commenced date.  
  3. All information regarding on how to access the virtual course is sent 24 hrs prior to the course starting.

Exam Information:

All virtual delivery courses that include exams on the course, will be proctored virtually with you sitting in front of a camera and being monitored by an examiner. 

Not all courses include exams and some course may only provide an exam voucher in which you would need to directly book your exam separately from the course with the exam provider once you have taken your training. 

If your course does not include exam/s please register and directly book yourself with the exam provider once you have taken your training. You may be advised by your trainer how you do this once your training has finished. 

Pearson Vue   BCS    People Cert

For all delegates, please be aware if you are using a ‘work device’, there maybe certain restrictions on your device prohibiting you to download, access or view certain websites. Please follow the link below regarding People Cert exam shield compatibility.

The relative courses that require the People Cert Exam Shield on your device are ITIL, PRINCE 2,MSP, Scrum & DevOps.

For Windows People Cert Online Proctoring Info here   For macOS People Cert Proctoring Info here

People Cert Exam Shield download here

If you are unable to download the People Cert exam shield onto your device  because of the restrictions in place please raise this with your IT department (i.e. for Nottingham City Council please raise an IT support works ticket) We cannot guarantee if your ticket will be dealt with straight away.

Please make sure you have tested your microphone and webcam before your course commences. If you are using your work device and you have issues please raise this with your organisations IT department.

We do advise for you to use a personal device if possible when accessing & viewing your virtual course.

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